RETURN POLICY

30-Day Return Window

We offer a 30-day return window, starting from the day you receive your item. This gives you ample time to inspect the product and decide if it's the right fit for you.

Eligibility Criteria

To be eligible for a return, your item must meet the following criteria:

  • The item must be in the same condition as when you received it.
  • The item must be unworn or unused.
  • The item must have all original tags attached.
  • The item must be in its original packaging.
  • You must provide the receipt or proof of purchase.

Initiating a Return

If you wish to return an item, please contact us at info@pickleandjoy.com. Our customer service team will guide you through the return process and provide you with a return shipping label.

Exceptions

While we strive to accommodate all returns, there are certain exceptions:

  • Perishable goods, such as food, flowers, or plants, cannot be returned.
  • Custom products or personalized items are non-returnable.
  • Personal care goods, such as beauty products, cannot be returned.
  • Hazardous materials, flammable liquids, and gases are non-returnable.
  • Sale items and gift cards are not eligible for returns.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if you notice any defects, damages, or if you receive the wrong item. Our team will evaluate the issue and make it right.

Exchanges

If you wish to exchange an item, the fastest way is to return the original item and make a separate purchase for the new item. This ensures a smooth and efficient process.

European Union 14-Day Cooling Off Period

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without any justification. The same eligibility criteria mentioned above apply.

Refunds

Once we receive and inspect your return, we will notify you of the refund status. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@pickleandjoy.com.